Library software support
Did you know that not one of our customers has swapped from our library management software to one from another supplier? We believe it's because we work hard to look after you with our unique library software support service.
The Distance Support Package includes:
- Telephone or email support
- Service releases or patches to correct known faults
- New features and enhancements
- User email forum
Whichever library management system you choose, your information systems support is free for the first three months.
How much you pay for an Annual Distance Support Contract
Standard system
- Customers with standard systems pay 15% of the current published licence fees for Distance Support. In the first year you pay only 75% of this figure, giving you your first three months free.
Customised system
- Customers with customised systems pay 20% of the current published licences fees for Distance Support. In the first year you pay only 75% of this figure, giving you your first three months free.
On-site Library Database Support
In practice we find most situations can be handled with Distance Support, but if you do need on-site support this is charged as follows:
- Full day - £630 / 700€ / $950 / AED 3,500 plus travel expenses
- Half day - £315 / 350€ / $475 / AED 1,750 plus travel expenses
For more information about our library software support services or any of our library software packages call us now on +44 (0) 1273 73788, alternatively you can contact us via our contact page.
All prices on this page do not include VAT or local taxes.