Library Software Support

Did you know we have a 99% client retention rate? Our clients rarely leave us for library management software from another supplier. We believe it's because we work hard to look after you with our unique library software support service.

The Distance Support Package includes:

• Telephone and email support
• LinkedIn user group
• User group meetings or webinars
• Patches for errors
• Free upgrades including cumulative patches + new functions and enhancements
• Developing versions for new platforms, e.g. SQL Server, Windows, Office, Windows Server

Whichever integrated library management system you choose, your information systems support is included in your annual subscription fee.

Excludes technical services delivered via GoToAssist or data manipulation - please see below and your contract for more information.

Technical Services

In practice we find most situations to be handled with Distance Support, but if you do need on-site support, services delivered via GoToAssist, assistance with setting up test platforms or data manipulation this is charged as follows:

  • Full day - £780 plus travel expenses
  • Half day - £390 plus travel expenses

For more information about our library software support services give us a call on +44 (0) 1273 773788, or navigate to our contact page.

All prices on this page do not include VAT or local taxes.